I even had a customer service person state that I would not be billed again for this service again until February 2017. After dozens of attempts to contact them and work through this detail, I finally was able to get confirmation that they had it all taken care of, even had documented emails with this confirmation, so felt as if this should be fine for the next 12 months. I already had a Neat Cloud paid subscription, so having had some issues with them in the past on the customer service front, I proactively attempted to reach them and clarify that I wanted to make sure that my current subscription would be modified to account for the free 1 year service I was getting with my new scanner.

It started when I purchased the new scanner that came with 1 year of free service to their Neat Cloud (DO NOT SIGN UP FOR THIS).